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| About Us Ultimate Discount Aquatics are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at help [at] ultimateaquatics [dot] co [dot] uk.Our Contact details:Ultimate Discount AquaticsUnits 1 to 3 Prestronhall Industrial Estate Cupar Fife KY15 4RD United KingdomPhone:01334-656699 Fax: 0870 7622497 Email: help [at] ultimateaquatics [dot] co [dot] ukVAT Number: GB663993191 Office Hours:Tuesday to Saturday 10am to 6pm, Sunday 12 noon to 5pm. ****We do not open on Mondays****.Please note for security and business reasons orders placed and paid for via our internet site, by post, by telephone or by fax cannot be collected from the shop, instead they must be sent to the address which was given at the time of ordering. Our shop and mail order companies operate independently of each other and not all of our shop goods are available via our mail order service: for example glass aquariums are too fragile to post. Mail order and web offers are not valid in the shop and shop offers are not valid mail order or on the web. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payments using 128 bit secure online encryption via the SECPAY secure payment gateway we are never party to your card details. If we ship a part order the out of stock items will automatically go on back-order for you to be shipped ASAP. If at anytime you wish to cancel a back-order before it has shipped just let us know and we will do so straight away.This online service is aimed at UK based customers. For international customers we also operate a telephone based mailorder service on +44 (0) 1334 656699, we can send most non-fragile, non-perishable dry goods to international addresses. |
| Shipping And Handling If your order value is over £40 we make no charge for shipping to over 99% of addresses in the UK mainland. Free shipping uses the most economical method possible and takes approx. 3 to 5 WORKING days. Orders below £40 attract a £4 small order surcharge to cover admin, packing, shipping, and card fees.. The following postcode areas attract a £5.99 postage surcharge on parcels of up to 10kg thereafter 40p per kg. This will be billed once we have weighed your order to the same card as you used to place your order.AB31 to AB56, ALL BT, FK19 to FK21, GY1 to GY9 (Guernsey), HS1 to HS9, IM1 to IM99 (Isle of Man),IV1 to IV56, IV63, JE1 to JE4 (Jersey), KA27 to KA28, KW1 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78,PH 1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49, PH50, PO30+, TR21 to TR25, ZE1 to ZE3. This is due to the surcharge our carriers make. Please be aware that shipping to these areas may take longer than normal. For heavy parcels to some very remote areas it may take up to two weeks. We are also able to offer a next day delivery service to most of these areas at extra cost, please phone for details. Some outlying and offshore areas cannot be reached by next day delivery, in which case a 48 hour service is available at extra cost, please phone for details.All our parcels are insured against loss, shortage or damage. To claim on the insurance we need to get the claim in within 24 hours of the goods arriving, so please check your goods straight away for any damage/shortage and tell us about it. Please do not sign for goods as received in good condition if the parcel appears damaged, as this will remove our ability to put a claim in.Very long and very heavy items: For some very large and very heavy items (Pipe, 5 foot light tubes, 50+kg rocks etc) deliveries can sometimes take longer than 3 to 5 working days. When possible we send these items separately to avoid risking delay to the rest of your order. Please be aware that to the 'remote' postcode areas listed above it is not always possible for us to send full lengths of pipe-please phone for advice (01334-656699) if you live in one of these areas.****IN A HURRY?****If you require International delivery or UK overnight or UK same day delivery then this option is available, please phone us on 01334-656699 for details and costings and to check stock levels.****LIVESTOCK****We only ship livestock within the UK.Our prime objective is to ensure that livestock reaches you in perfect health. To accomplish this we use APC couriers. This service is very reliable and guarantees delivery to virtually all of the UK next day. Our livestock handling fee is £15 which covers: APC overnight courier, Air Freight Box, Chemical Heat Pack(s), etc.Whilst this service is expensive it works, and we will not put livestock at risk by using cheaper inferior services.*Remember you are responsible for live animals. If nobody is in to accept the shippment on the day you arrange we will recall the parcel to try and save the animals lives. We will bill you for the total cost of doing this and we reserve the right to refuse to supply you with livestock again*Guide sizes are the approximate shipping size of the animals on our website. |
| Delivery Schedule We aim to process your order right away, during our office hours. We will normally send your order to you in five business days to most areas of the UK.If your order value is over £40 we make no charge for shipping to over 99% of addresses in the UK mainland. Orders below £40 attract a £4 small order surcharge, to cover packing, shipping, and card processing fees.The following postcode areas attract a £5.99 surcharge on parcels of up to 10kg thereafter 40p per kg:AB31 to AB56, ALL BT, FK19 to FK21, GY1 to GY9 (Guernsey), HS1 to HS9, IM1 to IM99 (Isle of Man),IV1 to IV56, IV63, JE1 to JE4 (Jersey), KA27 to KA28, KW1 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78,PH 1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49, PH50, PO30, TR21 to TR25, ZE1 to ZE3. This is due to the surcharge our carriers make. Please be aware that shipping to these areas may take longer than normal. For heavy parcels to some areas it may take up to two weeks. We are also able to offer a next day delivery service to most of these areas at extra cost, please phone for details. Some outlying and offshore areas cannot be reached by next day delivery, in which case a 48 hour service is available at extra cost, please phone for details.All our parcels are insured against loss or damage. To claim on the damage insurance we need to get the claim in within 24 hours of the goods arriving, so please check your goods straight away for any damage and tell us about it. Please do not sign for goods as received ingood condition if the parcel appears damaged, as this will remove our ability to put a claim in. Very long and very heavy items: For some very large and very heavy items (Pipe, 5 foot light tubes, 50+kg rocks etc) deliveries can sometimes take longer than 3 to 5 working days. When possible we send these items separately to avoid risking delay to the rest of your order. Please be aware that to the 'remote' postcode areas listed above it is not always possible for us to send full lengths of pipe-please phone for advice (01334-656699) if you live in one of these areas.****IN A HURRY?****If you require International delivery or UK overnight or UK same day delivery then this option is available, please phone us on 01334-656699 for details and costings and to check stock levels. |
| Back Orders If an item is not in stock, we will back order it for you. Naturally, you have the option to cancel the backordered parts of your order if you would rather not wait. We try to keep good stocks of all our best selling items but we are sometimes caught out by higher than expected demand or supply problems. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is already included. All other orders are VAT free and you should contact us. As a guide to work out a VAT free price take the price you see on the website and divide by 1.175. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted by the bank and SECPAY payment gateway. They are not held in clear text on any web site nor are they transmitted in clear text by any electronic method. Even we are not able to view your credit card details. To date there have been no documented incidents of data being compromised using this system. |
| Guarantee All of our products come with a manufacturer's guarantee of at least 12 months.Live Arrival GuaranteeBy taking this degree of care we are able to guarantee live arrival on all our marine livestock. In the unlikely event of any livestock turning up dead we will replace it free of charge on your next order or if you would prefer we will raise a credit note instead. Please note we require:1/ To be informed of the problem by email/fax timed before midnight on the day of delivery. In the event of your email/fax not working simply phone us on 01334-656699 before 6pm on the day of delivery. This deadline is absolute.2/ "Proof of loss" in the form of the dead livestock being returned to us.3/ That you follow the acclimation instructions supplied with the livestockGuide sizes are the approximate shipping size of the animals on our website.All guarantees are offered on a return to base basis. Please check the paperwork carefully as many extended guarantee offered by manufacturers require the goods to be returned directly to them.Our total liability for any claim shall not exceed the cost of the goods supplied. In particular we shall not be liable for any consequential loss.We have attempted to be as accurate as possible in our photographs (which are provided for illustration purposes only) and product descriptions, but mistakes do happen and manufacturers do alter specifications and packaging. We therefore suggest that you check with the manufacturer's websites (many links are provided) for up to date information. Or contact us by email or phone for confirmation of any critical information.Placing an order implies acceptance of these terms and must be confirmed prior to checkout.Your statutory rights are not affected. |
| Reaching Us If you need to reach us, please email us on help [at] ultimateaquatics [dot] co [dot] uk, alternatively, you can call on International +44 (0) 1334 656699 or fax us on 0870 7622497 or write to us at Units 1 to 3 Prestronhall Industrial Estate Cupar Fife KY15 4RD United Kingdom |
| Privacy Policy Ultimate Discount Aquatics do not disclose buyers' information to third parties (unless we are required to do so by law). We do not operate a mailing list and we will not contact you unless it is to do with an active order. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns PolicyWe are happy to accept returns for unwanted goods but you must contact us to receive a "returns authorisation number" first. Goods returned without a returns authorisation number will be treated as abandoned. We reserve the right to deduct carriage charges from refunds for goods returned "post not paid". Returned goods must be in a complete and saleable condition.Please note for copyright reasons we cannot offer a returns service on books and videos etc (unless faulty). We cannot accept returns on perishable items such as frozen foods and livestock or custom made/ordered items.All guarantees are on a return to base basis. Goods returned as unwanted will be credited less our original postage costs to send them to you.Your statutory rights are not affected. |
| Remittance Terms **Parcels are insured against damage in transit. We MUST get the claim in within 24 hours of the goods arriving, so please check your goods straight away for any damage and tell us about it. Claims after 24hrs will be rejected by the insurance company!** |
Buy Online - the best way to buy |
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